Dedication: Show Up For Work or Making a Difference?
Is it worth the investment? Whether the rattle is in ERP software, email, or a pick-up truck, is it worth the investment to fix? There is no life and death issue and those who participate do not "suffer" in a real sense. Their emotional well-being and losses of minutes a day does not appear to dilute the balance sheet or impact the turnover in a measurable way.
There was a very disturbing rattle in my Dodge pickup coming from the firewall for months. The truck was taken to the dealership twice, and two private auto repair centers also. All four auto centers simply said they either could not find anything, or they could not replicate the problem. When I drove it each time, particularly when it was cold, at idle, the rattle was loud and annoying.
It was odd that I could hear it as plain as day and yet they had difficulty locating the rattle. "I have a noise" is no doubt a common complaint and there might be a standard policy to not take time to seek out noises.
Since the dealership and services centers were unwilling to do what was necessary, I decided to tackle it myself early one morning. This required taking the dash apart to discover the WHY and resolve the problem.
Needless to say it required a persistent and dedicated effort and caring enough about not having myself or passengers deal with this annoyance. I found and resolved the issue. It was worth the time and expense for peace of mind, comfort and safety.
Why this is important:
Many consider work as time spent at a location while meeting expectations. Going beyond the mindset of showing up for work is the commitment to provide solutions. This requires thinking, persistence and devotion to the cause. These attributes, regardless of whether payment is expected, along with passionate commitment to find a solution is the difference between status quo and success.
Whether providing solutions or hiring professionals to fix "rattles" in your business, it matters more than you know. Work with people who believe it matters if you want to conquer the world.
What do you think?
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