Enterprise Resource Planning (ERP) software is at the very core of a business and what may be most important considerations are the Enterprise Customer Questions found in The Complete Enterprise (ERP) Self Assessment (send your request to us)
Software has a tendency to focus on things instead of people.
The following list of questions related to customers can be answered by both staff and management.
Compiling the answers will show whether everyone is aligned with the company mission and truly focused on the needs of the customer:
ERP software is expected to improve customer service processes but first the expectations must be clearly laid out. The questions above can become part of your checklist for training, orientations, evaluations and staff reviews.
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