Enterprise Dissonance, whether cognitive or blind indicates disconnects in harmony and awareness of policies, strategy, expectations resulting in business unhappiness.
Cognitive Dissonance - Wikipedia: Social psychologists refer to cognitive dissonance as the presence of incongruity relations among cognition (thought and understanding) frequently results in excessive mental stress and discomfort.
Enterprise dissonance is when we knowingly, or unconsciously, understand how and why things are getting done, with a feeling ‘something is not right,’ yet we continue doing things the same old way. This internal conflict sets you up for cognitive dissonance. “We know policies and processes are off-beam, but we can’t change course now, it will cost too much, or we won’t look good.” Cognition happens when you understand that you have been duped and feel like it is too late to change the game because the risks for conflict resolution feel irreversible. So we keep quiet and make sure others don't speak of their dissonant concerns about being forced to confront ‘internal’ conflicts. Acceptance of this type is a familiar occurrence in the workplace resulting in unspoken policies of ‘hear no evil, see no evil and speak no evil.’
Enterprise Dissonance Symptoms:
When we have what we need to make decisions and be a team of in-sync players, we have the energy and power to take the whole of the organization under firm control getting those communications monsters out in the open for a cleanup.
In the perfect enterprise world all systems and relationships would be seamlessly operating, handing off information and decision support to all the key team players. When systems are top of the line performers, your line of business management gets the scoop without hiding behind walls of unknown compromise. When systems like accounting, manufacturing and distribution are contributing to sales and marketing decisions your business managers have a precision tool-chest they gain clarity and certainty helping them with confidence and trust.
Which, then, are the systems of pain-relief for these business constraints?
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